Stephen Castiglione

16 River Road
East Haven, CT  06512


Mobile: 203-668-1430



OBJECTIVE:  To Continue My Career in the Electro/Mechanical Field Servicing Medical or Dental Equipment.




Ricoh Americas Corporation                                                                         Milford, CT

01/2007 – Present Senior Technical Specialist (Tier 3)

Support all our Customers Break/Fix, Installation, and Training Needs in the Connecticut Area.

·               Team Leader, and Connecticut SENSEI, Training and Assisting with Troubleshooting all Types of Unresolved Technical Issues, Whether MFP Hardware, Software, or Networking/Connectivity.

·               Saved a $4.7 Million Countrywide Deal from Falling Through by Stepping up to the Plate and Re-Managing Ricoh’s 47 Machine Trial Launch Project at Customers Headquarters.

·               Made over $5000 in Revenue Money this Year for the Company above the Standard Service Call.  Over $4500 Above the Other 20 Techs on Team Combined.

·               Made it to the Finals of Tech Olympics 2 Years in a Row 2011 & 2012 to be in Top 100 out of 6000 & 4700 Technicians Across the Country Respectively.

·               Servicing:  Servers, Workstations, MFD Hardware, Connected MFD, Software, CAP/CAC, Global Scan Clients, App2me, PPDM, Fonality VOIP, IP Fax, Fax to Email IO Routing, SIP Faxing, Desktop IO Faxing.

·               Troubleshooting of Electrical and Mechanical Components like Boards, Motors, and all the Circuits, Boards, and Components in Digital Copiers up to 20 Feet Long.

·               Fiery, 03, 08, 12 Servers, NAS boxes, Pc’s and Mac/Apple Computers.


Stemp Systems Group                                                                                   Long Island City, NY

7/2006 - 9/2006     Desktop Support

Maintained Customer Laptop, Desktop and Server Environments Remotely and On-Site for Doctors Offices and Medical Practices in NY and CT.

·               Resolved PC Issues, Remote Connectivity, User Accounts Issues, etc.

·               Rebuilt RAID Arrays, Performed 2003 Server Installations, and Performed Backup/Recoveries.

·               Managed IP APC's, Anti-Spyware/Virus, and SonicWall Firewall Systems.


Prism Office Solutions                                                                                    West Haven, CT

9/1998 - 7/2006     Copier Network and Hardware/PC Specialist

Continued Maintaining Internal Workings of Hardware, Like: Fax Machines, Digital Copiers, Color Copiers and Printers. Received Promotion to Networking Department.  Very Strong Troubleshooting Skills on these Products.  Repaired and Created Complete Networks from Scratch for Customers.


Omega Business Products                                                                            Milford, CT

8/1991 - 9/1998     Lead Technician

Maintained Office Equipment Including Computers, Ricoh/Minolta/Konica/Canon Copy-Fax Machines.


Danka Industries                                                                                            Milford, CT

9/1988 - 9/1991     Product Specialist   

Repaired Inner Workings of Minolta and Konica Copiers.


AT&T Outside Plant                                                                                         Wallingford, CT

7/1986 - 8/1988     Outside Cable Maintenance

Maintained Under Ground Coax, and Fiber Cables. Used Wire Locating Devices to Locate them Underground. Ran Tests of Speed/Bandwidth, Mux, Demux, etc.

Repaired Bad Fiber and Coax Cables by Splicing in New Pieces for Damaged Cable Segments.



                                                                                                                                                                    Fairfield, NJ

4/2006      Certified:  Ricoh Advanced Connected Office Environment (ACOE)   

Trained to manage Ricoh/Savin Copiers as Desktop Fax machines, Scan to Email, Scan to Folder, PDF Scanning.   Post Script File Editing/Repairing.


1/2006      Certified:  CompTIA Net Plus (+)                                                             Hartford, CT

                   Took Net Plus Test Which was Prerequisite for ACOE Class.


6/2005        Certified:  Microsoft XP Professional                              Milford, CT


8/2004        Certified:  Dell 1700/N Printer                                                 Round Rock, TX

         Certified:  Dell 1600N Printer                                               

         Certified:  Dell P1500/S2500N


6/2003        Certified:  CompTIA A Plus (+)                                      New Haven, CT


6/2000        Connecticut School of Electronics                                          Branford, CT

                      Took 6 Month MCSE + I Class

                          Microsoft MCP on NT 4.0


6/1989        Gateway Community College                                                  North Haven, CT

                           Associates Degree:  Computer Systems Engineering




6/2006 – Present      CompTIA Net Plus Certified.

6/2005 – Present      Microsoft MCP on XP Pro.

6/2004 – Present      CompTIA A+ Certified.

6/2003 – Present      DELL Certified.

3/2003 – Present      Net Integration Technologies/Nitix Certified.

5/2000 – Present      Microsoft MCP on NT 4.0.

9/1996 – Present      Ricoh/Savin Digital Networking Specialist.




·         Hardware, Electronics, Boards, and Mechanical Troubleshooting             25 Years

·         Networking; Windows 95 to Windows 8 OS’s                                      15 Years

·         Ricoh/Savin Copiers                                                                        20 Years

·         Strong Customer Relations Skills                                                       25 Years

·         Strong Connecticut Area Knowledge for Office Locating/Driving              25 Years

·         Strong Written, Verbal, Communication, Typing, Computer Skills             25 Years

·         Detail Oriented, and Strong Interpersonal Skills                                    25 Years

·         Ability to Work Alone or with a Team on Tasks                                    25 Years

·         Asks for Assistance When Needed                                                     25 Years

·         Fast Learner, and Easily Trained                                                       25 Years

·         Ricoh HIPPA Rules and Regulations Certified                                          6 Years


Technical Background:

Dos, Win95, Win98, XP, Vista, Windows 7, 8, Server, 2003, 2008, 2012(08) R2. Pascal/Basic; MS Office, Quicken H&B, QuickBooks, Dameware, Acronis, SnapDeploy, ATTvnc, HelpDeskVNC,, LogMeIn.  Pascal, Basic, IPScan, and SyncBack.



Built Computer Systems from Scratch.  Board Installations, Memory, Hard Drives Upgrades, etc. Strong Networking, Electrical, and Mechanical Troubleshooting Skills.  I/O Boards, Clutches, Solenoids; Stepper Motors, Switches, Thermistors, Circuitry, etc.  Strong Theory of Electro/Mechanical Devices.